What questions do you have about our services?
Do you have questions about our services? We're here to help! Check our frequently asked questions for quick and clear answers. If you can't find what you're looking for, feel free to reach out to our support team.
A unit in our SealMail service is an email sent to an email account, with attachments allowed up to a maximum of 20MB.
A unit in our HUB service is an electronic signature by an individual within a request, regardless of the number of documents in the request.
We accept a variety of payment methods to ensure your convenience. You can pay with credit and debit cards, such as Visa, Mastercard, and American Express. If you have any questions about the available payment methods or need assistance completing your transaction, please don't hesitate to contact us for personalized assistance
The service activation time varies; typically, it takes a few hours to one business day after completing the registration and payment of the request. We strive to ensure quick activation so you can start enjoying the service as soon as possible. Remember, you will receive the user credentials and passwords to the registered email
We offer several contact options for your convenience. You can reach out to us via email at support@technokey.llc, or through our online contact form on our website. We're here to assist you, so please don't hesitate to get in touch with us in whichever way you prefer!
Of course! If you're interested in purchasing a quantity greater than what is offered in our standard packages, please contact us to discuss your specific needs. We'll be delighted to work with you to create a customized solution that meets your requirements
The validity of each package is predefined and clearly specified at the time of purchase. This information will be provided to you along with the details of the package you acquire. Typically, packages have an expiration date that varies depending on the type of service and the quantity you have purchased. We recommend checking the specific features of your package to ensure you use it within the established validity period.
In the electronic signature packages we offer, the method of identity authentication used is OTP (One-Time Password). This method provides an additional layer of security by requiring the user to enter a unique code that is generated and sent in real-time during the authentication process. We're here to provide you with a solution that meets your security requirements.
Our SealMail and HUB services offer APIs available at no additional cost. The technical documentation can be requested at the support email support@technokey.co